HKSQ AGM 2015 and Zero Defect Strategy Seminar

Quality Alchemist (品質煉金術師)

2015年7月18日星期六

A seminar named “Zero Defect Strategy – Toestablish Right the First Time Operation System” was organized by Hong KongSociety for Quality (HKSQ) after the 26th HKSQ Annual General Meeting (AGM) on17 July 2015. I would like to share both HKSQ AGM 2015 and Seminar below.

Mr. Peter Fung (Chairman, HKSQ) held themeeting and briefed the Chairman report to all members. Until now, HKSQ has 402individual members, 3 student members and 13 corporate members (by invitationonly). Then Peter briefed HKSQ activities in 2014/2015 including study missionto SZAQ, technical visit, international networking and student projectcompetition.

After that our Hon. Treasurer Mr. CP Chowpresented HKSQ financial status in the official report on 2013/2014, as wellas, unaudited report on 2014/2015. Ms. Minda Chiang (Hon. Secretary) reportedall participants tonight and AGM agenda. The nominations of Office Bearers in2015/2016 were shown below.

Chairman: Mr. Peter Fung

Vice Chairman: Ms. Angela Wong

Hon. Secretary: Ms. Minda Chiang

Hon Treasurer: Mr. Karson Chui

Then we exchanged ideas with HKSQ members.A member suggested we could apply to be Charity so that it was no need for tax.Another member suggested that we could raise influential voice of qualityprofession for recently poor quality issues such as lead in drinking water.

After the AGM, Mr. Simon Tong (HKSQ co-optmember) introduced the guest speaker Dr. Freeman Yang (楊鋼) (Founder & CEO, Crosby Management Institute (China)). Dr.Freeman Yang is the "Father of Zero Defect in China", a best-sellingauthor, and one of the most influential quality management thinkers andspeaker. He is the only Chinese Disciple of Crosby (美國管理大師克勞士比唯一的中國弟子).

Dr. Freeman Yang (楊鋼) (Founder & CEO, Crosby Management Institute (China)) was ourguest speaker and his presentation entitled “Rethinking Quality CultureDevelopment”. Dr. Freeman Yang said that don’t explain based on the word “ZeroDefect”. Many people told him that was broken the mathematics rule. Therefore,Freeman told us to follow his mind and focused on the view of customer.

Dr. Yang told us why many people recognizedthat he is the best book seller. It was because they found many illegal copiesof Freeman’s books.

Then Dr. Yang discussed what the definitionof “Quality” is. There are many terms appeared in China such as QC, QCC, TQC,TQM, QA, QM, etc. Every people had their own definition. In Chinese word, 名不正，則言不順。 (If names be not correct, language is not in accordance with thetruth of things.) So we needed to align and indicating that “Quality is Communication”. We also needed to see the Big Figure!

Dr. Freeman Yang introduced his famous booknamed《質與量的戰爭》(War betweenQuality and Quantity). It led us to discuss the concept of Quality and Quantityif a scratch in the back of chair (Defect). Inspector and Quality Engineerwould say it was Quality problem. But Sales and Production Manager wouldconcern it was Quantity problem. Finally, Boss would consider as Cost(Quantity) problem. In Chinese culture, large problem became small problem andthen changed to no problem. It was the common misunderstanding from “Quality”to “Quantity”. From customer view point, it was only ZERO or ONE. It should be QUALITY problem!

Freeman mentioned three confusion of“Quality” below.

- Management Functions or TechnicalActivity?

- Science or Art?

- Technology or Culture?

He said “Even though Company got allcertificate (ISO 9001, ISO 14001, OHSAS 18001, etc.) and implemented allmanagement systems (TQM, TQC, QC & QA, GMP, HACCP, etc.), many qualityincidents had still happened again and again.” Our quality management wasfocused on physical matters and technical matters. We neglected the humanfactor!”

Finally, Freeman proposed QualityRevolution. He concluded “Quality is Human Problem. Quality is results ofPolicy and Culture. It is never a technical activities.” Lastly, he quoted GaryHamel “The Death of Modern Management” statement that modern management defectsexisting in nature, is the destruction of the most wonderful human imaginationand creativity with discipline and control; it makes business more efficient,but failed to make it more attention to ethical values.”

Three big challenges in future werementioned as follows:

- Rebuild Quality Management Thinking

- Release Organization Potential

- Promote Quality Cultural Change

Q&A

Dr. KS Chin asked how to align the qualitydirection among CEO, Manager and Staff. Freeman asked which department of companywas most attractive and then reference to this department practice

Mr. Dominic Lam (CEO, CMATCL) shared hisexperience on quality management. He raised an example that do you accept poorquality of our account department if your salary delay for a month.

Our AGM seminar was very success and full of the hall.

Mr. Peter Fung represented HKSQ to presenta souvenir to Dr. Freeman Yang.

Dr. Freeman Yang presented his famous booksto Mr. Peter Fung for HKSQ reference.

After the seminar, we had HKSQ AGM dinner.

Reference:

HKSQ - http://www.hksq.org/

20140524: The 7th Zero Defect ManagementInternational Summit (中國品質的創新峰會—第七屆零缺陷國際峰會) -http://qualityalchemist.blogspot.hk/2014/05/the-innovation-of-china-quality.html

20140523: Visit to Crosby ManagementInstitute (China), Beijing -http://qualityalchemist.blogspot.hk/2014/05/visit-to-crosby-management-institute.html

20130524: HKSQ Lunch with Mr. Freeman Young(Father of Zero Defect in China) -http://qualityalchemist.blogspot.hk/2013/05/hksq-lunch-with-mr-freeman-young-father.html

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Quality Alchemist

作者筆名劍如虹，畢業於香港城市大學及香港理工大學，學術範圍包括應用科學，應用物理，電腦，化學及環境工程等，以業餘時間攻讀完工程管理博士學位。由於喜歡武俠故事式電腦遊戲，才引發奇想，把品質管理理論用武俠小說方式表達。作者現任職品質經理，曾多次於專業學會主辦的國際會議和學術期刊發表論文及研究報告。

Dr. Lotto Lai has over 15 year hands-on experience in scientificresearch, quality assurance and management in Commercial Laboratory, UniversityTesting Centre, Certification Body and Consultants Firm. He is Former Chairman& Fellow in HKSQ, MHKIE, SrMASQ, CMQOE and IRCA QMS Lead Auditor.

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